Validation of the pSUAPP Questionnaire and User Experience Evaluation of the Satu Sehat Health Application in Indonesia
DOI:
https://doi.org/10.37034/medinftech.v4i1.110Keywords:
Patient Satisfaction, Questionnaire Validation, Satu Sehat, Usability, User ExperienceAbstract
The increasing use of digital health applications in Indonesia requires valid and reliable instruments to evaluate usability and user experience. This study aims to adapt and validate the pSUAPP questionnaire in the Indonesian context and to assess the usability of the Satu Sehat application. A cross-sectional validation study was conducted from May to June 2025 involving 102 active users of the Satu Sehat application, with 90 respondents included in the final psychometric analysis. The adapted pSUAPP questionnaire consists of 27 items covering four domains: first contact, registration, features, and overall user experience. Reliability and validity were assessed using Cronbach’s alpha, correlation analysis with SUS, and exploratory factor analysis (EFA). The results showed that the mean pSUAPP score was 67.76 (SD = 18.39), indicating moderate usability. The registration domain obtained the highest score (mean = 87.50; SD = 12.50), while the feature (mean = 70.36) and experience (mean = 69.62) domains showed relatively lower scores. The questionnaire demonstrated high internal consistency, with strong correlations across domains and with SUS. EFA identified four factors explaining 76.7% of the total variance. No significant differences were observed across sociodemographic characteristics. In conclusion, the Indonesian version of the pSUAPP questionnaire is a valid and reliable instrument for evaluating digital health applications. While the Satu Sehat application performs well in registration, improvements are needed in monitoring features and user experience to support long-term engagement.
Downloads
References
Digital Health and Innovation (DHI), Global strategy on digital health 2020-2025. Geneva: World Health Organization, 2021. [Online]. Available: https://www.who.int/publications/i/item/9789240020924
M. Bradway et al., “mHealth Assessment: Conceptualization of a Global Framework,” JMIR Mhealth Uhealth, vol. 5, no. 5, p. e60, May 2017, doi: 10.2196/mhealth.7291.
A. de Dios López et al., “Validation of a Questionnaire to Assess the Usability of and User Experience with Mobile Health Applications,” Healthcare, vol. 12, no. 23, 2024, doi: 10.3390/healthcare12232328.
T. Augia, H. Dahlan, D. Symond, S. Siswati, and R. K. Dewi, “Analisis Aplikasi Kesehatan Lanjut Usia Berbasis Android Di Indonesia,” J. Tek. Inform. dan Sist. Inf., vol. 9, no. 4, pp. 3742–3751, 2022, doi: 10.35957/jatisi.v9i4.2882.
A. A. Ilyas, B. Astyandini, M. Ruspita, and I. F. Saputra, “SOSIALISASI PLATFORM SATUSEHAT BERBASIS DIGITAL DAN TERINTEGRASI UNTUK MENDUKUNG LAYANAN PRIORITAS KESEHATAN NASIONAL Arief,” J. Peduli Masy., vol. 6, no. 1, pp. 35–40, 2024, doi: 10.37287/jpm.v6i1.2508.
M. of H. R. of Indonesia, “Indonesia Health Transformation Program and SATUSEHAT Platform Report,” 2024.
S. Setianingsih, H. Hendri, B. O. Lubis, A. Sudradjat, I. Carolina, and W. Widiati, “EVALUASI APLIKASI SATUSEHAT DENGAN METODE USE QUESTIONNAIRE DAN IPA,” JATI (Jurnal Mhs. Tek. Inform., vol. 8, no. 3, pp. 2988–2995, 2024, doi: 10.36040/jati.v8i3.9416.
Y. Herawati, Y. M. Arianti, S. Damerianta, and N. Mintarsih, “Analisis User Experience pada Tiktok Menggunakan Metode User Experience Questionnaire (UEQ),” J. Ilm. KOMPUTASI, vol. 21, no. 4, pp. 495–502, 2022, [Online]. Available: https://ejournal.jak-stik.ac.id/files/journals/1/articles/Vol21No4Des2022/3108/3108.pdf
C. S. Dietlein and O. L. Bock, “Development of a usability scale based on the three ISO 9241-11 categories ‘effectiveness,’ ‘efficacy’ and ‘satisfaction’: a technical note,” Accredit. Qual. Assur., vol. 24, no. 3, pp. 181–189, 2019, doi: 10.1007/s00769-018-01368-2.
S. J. Iribarren, T. O. Akande, K. J. Kamp, D. Barry, Y. G. Kader, and E. Suelzer, “Effectiveness of Mobile Apps to Promote Health and Manage Disease: Systematic Review and Meta-analysis of Randomized Controlled Trials,” JMIR Mhealth Uhealth, vol. 9, no. 1, p. e21563, Jan. 2021, doi: 10.2196/21563.
R. Schnall, H. Cho, and J. Liu, “Health Information Technology Usability Evaluation Scale (Health-ITUES) for Usability Assessment of Mobile Health Technology: Validation Study,” JMIR Mhealth Uhealth, vol. 6, no. 1, p. e4, Jan. 2018, doi: 10.2196/mhealth.8851.
L. Zhou, J. Bao, I. M. A. Setiawan, A. Saptono, and B. Parmanto, “The mHealth App Usability Questionnaire (MAUQ): Development and Validation Study,” JMIR Mhealth Uhealth, vol. 7, no. 4, p. e11500, Apr. 2019, doi: 10.2196/11500.
Y. Terhorst et al., “Validation of the Mobile Application Rating Scale (MARS),” PLoS One, vol. 15, no. 11, pp. 1–14, 2020, doi: 10.1371/journal.pone.0241480.
A. Prayoga, C. Kusuma, M. Christy, and R. Andika, “ANALISIS USER EXPERIENCE JOGJAKITA MENGGUNAKAN USER EXPERIENCE QUESTIONNAIRE (UEQ),” Tek. Teknol. Inf. dan Multimed., vol. 4, no. 1, pp. 53–60, 2023, doi: 10.46764/teknimedia.v4i1.98.
M. Faris and S. Ratnawati, “ANALISIS PENGALAMAN PENGGUNA PADA APLIKASI TOKOPEDIA DENGAN MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE (UEQ),” J. PERANGKAT LUNAK, vol. 5, no. 2, pp. 210–216, 2023, doi: 10.32520/jupel.v5i2.2629.
Y. Shen et al., “Evaluating the Usability of mHealth Apps: An Evaluation Model Based on Task Analysis Methods and Eye Movement Data,” Healthcare, vol. 12, no. 13, 2024, doi: 10.3390/healthcare12131310.
E. Juliani, Y. Yari, and N. Rosliany, “Efektivitas Penggunaan Mobile Health Pada Manajemen Mandiri Diabetes Melitus Tipe Ii: A Scoping Review,” J. Ilm. Kesehat. Diagnosis, vol. 19, no. 2, pp. 29–41, 2024, doi: 10.35892/jikd.v19i1.1833.
